🧠 Understanding AI
The Basics: What AI Is, How It Works, and Why It Matters for Your Business
🤖 What is Artificial Intelligence (AI)?
AI is technology that learns from data and performs tasks that usually require human intelligence.
Think of AI as a digital teammate—ready to answer questions, make recommendations, or analyze information instantly and at scale.
See our AI Glossary for definitions of key terms.
🏢 How Does AI Work in Business?
AI “learns” by analyzing large amounts of data to spot patterns, make predictions, and automate decisions.
In business, AI can:
Automate repetitive tasks (like answering FAQs)
Provide instant customer support
Analyze trends for better decision-making
🌐 Public AI vs. 🔒 Private AI: What’s the Difference?
🌐 Public AI
Trained on data from many sources (often the whole internet)
Fast and powerful, but may not be secure or tailored to your brand
Analogy: Like doing your banking on a public computer—convenient, but risky.
🔒 Private AI
Trained only on your organization’s approved data and materials
Keeps your information secure, compliant, and always on-brand
Analogy: Like having a secure, dedicated workstation—built just for you, safe and reliable.
💡 Why Does AI Matter for My Business?
Saves time and money: Automates routine work so your team can focus on what matters most.
Improves customer service: Provides instant, accurate answers—24/7.
Strengthens your brand: Ensures every interaction matches your voice and values.
Keeps you competitive: Businesses using AI are more agile and responsive.
🛡️ Key Takeaway
AI is a powerful tool for business—but understanding the difference between public and private AI is critical for protecting your data, your customers, and your brand reputation.
➡️ What’s Next?
Ready to see why privacy and compliance matter for your business?
Learn Why Private AI Matters →
Need more guidance or have questions?
We’re here to help you move forward with confidence!